Why should remote management of thin clients be complex? The benefits of thin client have centred on simplicity and ease of deployment, these have long been touted as the salient points that make the technology so compelling, so where is the issue? This message has been the rallying cry for the thin clients since their initial release in the 1990’s, however, the reality is that these two strengths are today only part of the whole picture. Contemporary devices are now feature rich, complex devices that are geared to work in enterprise environments, and with the growth of hosted services are having to adapt to these requirements as well. Desktop as a Service (DaaS) now also provides more opportunity to use a “dumb” device, so using a thin client which can be remotely managed becomes a valuable add-on in these instances.