Despite the popularity and longevity of Citrix, the application can be very challenging to troubleshoot because the environment can be complex. As an example, a WOW is typically connected over Wi-Fi, and when Citrix isn’t working, it’s difficult to distinguish between network and application issues. Once a problem been identified, how does one then understand which specific Citrix apps are performing poorly? Another task that’s difficult with legacy tools is getting alerted if the performance of critical applications hosted on Citrix is poor.
These were some of the problems Northeast Georgia Health Systems (NGHS) was experiencing with its Citrix implementation. NGHS is a large health-care facility with about 15,000 employees in three hospitals, each with its own Citrix environment powered by about 350 servers to deliver services to approximately 5,000 Citrix XenDesktops. Citrix XenApps is also used to provide applications to about 80 remote and specialty sites where workers can use a laptop, thin client, desktop or a local WOW.
Kristien Kramer, an NGHS network engineer and team lead, agreed to be interviewed about the problems they were facing and how Nyansa’s AI-infused Voyance IT management platform helped overcome them. He told eWEEK one of the factors that has added to the complexity of the environment is its process of migrating to wireless. Historically, most of the devices were connected via a wired connection, but now they are about 70/30 wired and wireless.